🟣 Help Center

Everything you need — all in one place.
Find answers, guides, troubleshooting steps, delivery help, and support for all EQUINOX products.

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🔍 Quick Support Categories

👉 Order & Delivery
👉 Product Guides & Setup
👉 Warranty & Returns
👉 Policies & Safety
👉 Contact Support

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⭐ Frequently Asked Questions (FAQ)

Q: How long does delivery take?
Orders are dispatched within 24–48 hours.
Delivery takes 3–7 business days depending on your location.

Q: Is Cash on Delivery available?
Yes — COD is available on most products.

Q: Do all products have warranty?
Most EQUINOX products include warranty coverage.
Warranty duration varies by product (T&C apply).

Q: How do I track my order?
You can track your shipment via:
✔ Email link
✔ WhatsApp link
✔ Track-Order page on our website

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🚚 Shipping Information

✔ Orders dispatched within 24–48 hours
✔ Tracking shared on Email + WhatsApp
✔ Delivery Partners:
Delhivery, Bluedart, Ecom Express, XpressBees, Shadowfax, DTDC & more
✔ Free Shipping on ALL orders across India

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🛠️ Product Guides & Setup Help

We provide detailed usage and setup guides for our popular products, including:

✓ Food Warming Heat Mat
✓ Handheld Portable Sewing Machine
✓ Vacuum Sealers
✓ Mini Heat Sealers
✓ Electric Cleaning Brush
✓ Tyre Inflator
✓ Straightening Comb
✓ Kitchen Faucets & Water Tools
✓ Aroma Diffusers
✓ Smart Mirrors
…and many more.

If you need a guide for any product, just contact support — we’ll send it instantly.

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🧩 Troubleshooting Help

We help customers resolve issues like:

⚡ Product not turning on
⚡ Charging issues
⚡ Weak heating / overheating
⚡ Suction / airflow issues
⚡ Buttons not working
⚡ Water leakage
⚡ Accessory malfunction
⚡ Performance issues

Support available as per our policy.

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📌 General Information

✔ Designed for Indian households
✔ Strict quality testing
✔ Secure packaging for fragile products
✔ Guaranteed data privacy
✔ Fastest possible order processing

For detailed rules, exceptions, returns, and refund conditions —
👉 Please refer to our Warranty & Returns Policy and Refund Policy pages.

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🤝 Need Help?

We’re always here to support you.
Visit the Contact Support page for quick assistance.