Order & Delivery
Order & Delivery
Your guide to shipping, delivery, and tracking your Equinox India orders.
Order Processing
✔ Orders are processed within 1–3 business days
✔ No processing on Sundays or public holidays
✔ You receive WhatsApp + Email updates at every step
Delivery Timelines
📦 Standard Delivery (India): 5–12 business days
Varies by location, festive traffic & courier operations.
Shipping Fees
✔ Free shipping on all orders
COD charges may apply depending on pin code.
Delivery Partners
We ship with India’s most reliable couriers:
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Delhivery
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Bluedart
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Ecom Express
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XpressBees
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Shadowfax
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DTDC
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India Post (remote areas)
Order Tracking
Once dispatched:
✔ Tracking link via WhatsApp + Email
✔ Real-time status updates
✔ Tracking may take 24–48 hours to activate
Wrong Address Disclaimer
Please double-check your address at checkout.
If incorrect:
• Courier may return the package
• Re-shipping fees may apply
We can only change your address within 12 hours of order placement.
Delayed or Lost Packages
If your package is delayed or lost:
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Contact support
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We raise a ticket with courier
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If confirmed lost → Reship or refund
Delivery Safety Check
If the package appears tampered:
Refuse to accept & contact us immediately.
For Support
📧 equinoxindia.info@gmail.com
📞 +91 7982167491
⏰ Mon–Sat, 10 AM – 8 PM
