Shipping policy
Shipping Policy
Last Updated: 23 November 2025
Thank you for shopping with Equinox India.
We aim to provide fast, secure, and reliable delivery across India.
This Shipping Policy explains how your orders are processed, shipped, and delivered.
1. Order Processing Time
✔ All orders are processed within 1–3 business days.
✔ Orders are not processed on Sundays or Public Holidays.
✔ During high-volume periods, dispatch may take slightly longer.
✔ If your order is delayed, you will be notified via WhatsApp or Email.
2. Delivery Timeframes
Estimated delivery time after dispatch:
📦 Standard Delivery (All India): 5–12 business days
Delivery timelines may vary due to:
• Courier delays
• Weather conditions
• Festival rush
• Remote locations
• Unforeseen operational issues
We always try to deliver as fast as possible.
3. Shipping Charges
✔ FREE Shipping on all orders
(COD orders may include a small extra fee depending on location – shown at checkout)
No hidden charges. No surprise fees.
4. Delivery Partners
We ship with trusted, leading logistics companies:
• Delhivery
• Bluedart
• Ecom Express
• XpressBees
• DTDC
• Shadowfax
• India Post (remote pin codes only)
This ensures maximum coverage and safe delivery nationwide.
5. Order Tracking
Once your order is shipped:
✔ Tracking details are sent via Email + WhatsApp
✔ Tracking page shows:
• Real-time location
• Shipment history
• Estimated arrival
Tracking may take 24–48 hours to activate after dispatch.
6. Delayed / Lost Shipments
We are not responsible for delays caused by courier partners, weather issues, or regional restrictions.
If your shipment is delayed or seems lost:
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Contact us at equinoxindia.info@gmail.com
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We will raise a ticket with the courier
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You will get updates as soon as the courier responds
In rare cases of lost shipments, we will reship or refund as per policy.
7. Wrong Address Disclaimer
Customers are responsible for entering the correct address.
If the address is incorrect:
• Courier may return the package
• Extra re-shipping fees may apply
• Delivery may be delayed
If you contact us within 12 hours, we may update the address before dispatch.
8. Damaged Packages on Arrival
If the package arrives damaged:
✔ Take photos/videos immediately
✔ Do not discard packaging
✔ Contact us within 48 hours
✔ Email: equinoxindia.info@gmail.com
We will assist as per our Return & Refund Policy.
9. International Shipping
Currently, we do not offer international shipping.
India-only deliveries.
10. Contact Us (Shipping Support)
If you have any questions regarding shipping:
📧 equinoxindia.info@gmail.com
📞 +91 7982167491
⏰ Mon–Sat, 10 AM – 8 PM
📍 Equinox India, Delhi, New Delhi
Our team responds within 24–48 hours.
