Contact information
Contact Information Policy – Equinox India
Last Updated: 23 November 2025
At Equinox India, customer satisfaction is our top priority.
We make it easy for you to reach us through safe, verified, and secure communication channels.
Below are the only official contact details you should use for all support-related queries.
1. Email Support (Primary Channel)
📧 equinoxindia.info@gmail.com
Our support team replies within 24–48 business hours.
Use email for:
• Order issues
• Return/refund requests
• Warranty claims
• Product-related concerns
• Sharing videos/images
• Unboxing video links
2. WhatsApp & Phone Support
📞 +91 7982167491
(Available Mon–Sat, 10:00 AM – 8:00 PM)
Closed on Sundays & public holidays.
Use WhatsApp/Phone for:
• Urgent help
• Quick questions
• Tracking updates
• Order verification
• Assistance with setup
Note: For returns or warranty approvals, email is mandatory.
3. Official Address
🏢 Equinox India
Delhi, New Delhi
(Full address shared on request, as per policy.)
This is our registered business location used for:
• Reverse pickups
• Warranty shipments
• Verified documentation
4. Response Commitment
We aim to provide smooth and reliable support:
✔ Email replies within 1–2 business days
✔ WhatsApp replies within a few hours (business hours only)
✔ Fast resolution for genuine issues
✔ Transparent and polite communication
5. Security Notice — Stay Safe
For your protection:
⛔ We never ask for:
• OTP
• CVV
• Full card number
• UPI PIN
• Passwords
• Banking login
⛔ Equinox India only contacts you through:
• The phone number above
• The email above
• WhatsApp messages from our official number
If you receive suspicious communication, please ignore it and notify us immediately.
6. Official Communication Channels
All communication, replacements, approvals, and documentation are processed only through:
✔ equinoxindia.info@gmail.com
✔ +91 7982167491
✔ Website contact form (optional)
This ensures:
• Verified support
• Accurate record keeping
• Faster resolutions
• Fraud prevention
