Privacy Policy

Last Updated: 23 November 2025

At Equinox India, your privacy is our priority.
We are committed to protecting your personal information with the highest level of security and transparency.
By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following information when you browse, interact, or place an order on our website:

Personal Information

• Name
• Email address
• Phone number
• Billing & shipping address

Order & Transaction Information

• Products purchased
• Order history
• Payment confirmation details (no bank/card details stored)

Payment Information

Processed securely through third-party payment gateways.
We never store credit/debit card details.

Technical & Device Data

• IP address
• Browser type
• Device information
• Cookies & analytics data

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2. How We Use Your Information

We use your data strictly for legitimate business purposes:

✔ Processing & delivering orders
✔ Providing customer support
✔ Sending order updates & tracking
✔ Improving website performance
✔ Personalizing user experience
✔ Fraud prevention & security
✔ Marketing updates, only if you opt-in
✔ Fulfilling legal requirements

We never sell your data to anyone.

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3. Sharing Your Information

We may share your information only with trusted third-party partners who assist in delivering our services:

Service Providers

• Payment processors
• Shipping & logistics partners
• Customer support tools
• Website hosting & IT services
• Analytics & performance tools

Each partner follows strict confidentiality and data-protection obligations.

Legal Compliance

We may disclose information if required by law, government authorities, or court orders.

Business Transfers

In case of merger, acquisition, or restructuring, user data may be transferred securely.

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4. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality
• Analyze website performance
• Save your cart & preferences
• Deliver relevant offers

You may disable cookies from your browser settings, but certain parts of the site may not function properly.

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5. Data Security

We use advanced security measures to protect your information, including:

• SSL encryption
• Firewall protection
• Secured payment gateways
• Limited internal access
• Regular system audits

Your data is safe with us.

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6. Data Retention

We retain customer information only for:

• Order fulfillment
• Customer support
• Legal & regulatory compliance
• Preventing misuse or fraud

Once no longer needed, data is securely deleted.

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7. Your Rights as a User

Depending on your jurisdiction, you may request:

✔ Access to your personal data
✔ Correction or update
✔ Deletion of data (where legally permitted)
✔ Restriction of processing
✔ Opt-out of marketing communications

To make any request, email us at:
📩 equinoxindia.info@gmail.com

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8. Marketing Communication

You will receive marketing SMS/WhatsApp/email only if you opt-in.
You can unsubscribe anytime.

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9. Policy Updates

We may update this Privacy Policy to reflect changes in:

• Legal requirements
• Business operations
• Website features

The latest version will always be available on this page.

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10. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: equinoxindia.info@gmail.com
📞 Phone: +91 7982167491
🏢 Registered Location: Equinox India, Delhi, New Delhi

We respond within 24–48 business hours.