Policies & Safety
Policies & Safety
Find all official Equinox India policies in one place.
📘 Return & Refund Policy
• 48-hour window for damage/defect/wrong-item
• Mandatory unboxing video
• Strict hygiene rules (unused, unwashed)
• Only defective/damaged/wrong product eligible
• No returns for used products
• Refund only if replacement impossible
📦 Shipping Policy
• 1–3 days processing
• 5–12 days delivery
• Free shipping on all orders
• Tracking via WhatsApp + Email
• Multiple courier partners
🔒 Privacy Policy
• Data protection
• No card details stored
• No selling of customer data
• Cookie usage explained
• User rights listed
📜 Terms of Service
• Conditions of use
• Product variation disclaimer
• Payment terms
• Order cancellation rules
• Legal jurisdiction
🛡️ Product Safety Guidelines
General precautions for all electronics:
• Avoid water exposure
• Keep away from children
• Do not use when plugged in with wet hands
• Follow the instruction guide
• Turn off after use
• Use only recommended chargers/adapters
Compliance Notice
All Equinox India products pass:
• Basic QC checks
• Functional testing
• Safety verification
• Packaging inspection
